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Mona R.

Our salesperson was great. We had all but one of the windows in our house replaced. The installation crew was friendly, courteous, and did a great job. :-) The follow-up has not been good. One of the screens had a hole/tear in it when it was installed and there was a mark made on a window - both of which the installation crew documented and put a work order in to have them replaced. We have heard nothing from YHIC since the day of the install. :-( We were also told by the salesman that the final payment didn't have to be made until we were completely satisfied; the install crew said they needed payment before they left! :-( We had also called to adjust our order from having a "wood" trim inside to having it all white. The windows came with the wood-look trim. :-( The new windows don't open or close much easier than our 20-year-old windows did; in fact, to lock the windows is actually harder because you have to keep the top part of the double hung up in place with one hand while locking with the other. The top of the double-hung window (and the screen) doesn't stay up in place when closed (and u

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Mona, Thank you for your feedback on the process. We will continue to strive to provide the best customer service possible. If you have any questions, please don't hesitate to contact us!

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